1. Order Placement:
Orders can be placed by the customer via email, phone, or in-person. All orders are subject to acceptance by Dark Art Composites and may be declined at their discretion. Orders from established Vat registered businesses must be in the form of a purchase/works order (PO). Orders from individuals or non-registered entities will require formal written instruction to proceed and may require a deposit.
Prices for composite products are quoted based on the current rates at the time of the order, and are exclusive of any applicable taxes, duties, or other charges, unless otherwise stated.
Payment terms will be agreed upon between the customer and Dark Art Composites. Unless otherwise agreed in writing, payment is due upon receipt of invoice. Late payments may be subject to late fees and interest will accrue on a daily basis until payment is made at the rate equivalent to 25% per annum. Ownership of the composite products shall not pass to the customer until Dark Arts Composites has received in full and in cleared funds all sums due to it in respect of the composite products produced or services rendered.
4. Production Lead Time:
Dark Art Composites will provide an estimated production lead time for each order. However, this is an estimate and not a guarantee. Delays may occur due to factors such as material availability, production scheduling, or unforeseen circumstances. Dark Art Composites will make all reasonable efforts to notify the customer of any delays and mitigate them where possible.
5. Shipment and Delivery:
Shipment and delivery of composite products will be arranged by Dark Art Composites, unless otherwise agreed upon with the customer. The customer is responsible for any shipping or transportation charges, unless otherwise specified. Risk of loss or damage to the composite products passes to the customer upon delivery. As part of our commitment to the environment and our ISO 14001 environmental standard we reuse and recycle our shipping packaging.
6. Quality Assurance:
Dark Art Composites will make reasonable efforts to ensure that all composite products are manufactured to meet industry standards and customer specifications. However, the customer acknowledges that composite products may have inherent variations in colour, texture, weave, or other characteristics due to the nature of materials.
7. Returns and Refunds:
The customer must inspect all composite products upon receipt and report any defects or discrepancies to Dark Art Composites in writing within 5 working days. Returns or refunds for defective products will be determined on a case-by-case basis, and may be subject to secondary inspection and verification by Dark Art Composites. Custom or specially ordered composite products may not be eligible for returns or refunds, this will be communicated in writing prior to the acceptance of any purchase/works order (PO).
8. Intellectual Property:
Dark Art Composites acknowledges that any intellectual property, including but not limited to designs, trademarks, or proprietary information, provided by the customer to Dark Art Composites for the purpose of manufacturing composite products for the customer remains the property of the customer. Dark Art Composites retains the right to use customer's intellectual property solely for the purpose of fulfilling the order. Ownership of the composite products shall not pass to the customer until Dark Arts Composites has received in full and in cleared funds all sums due to it in respect of the composite products produced or services rendered.
9. Limitation of Liability:
Dark Art Composites shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with the sale, use, or performance of composite products, including but not limited to loss of profits, business interruption, or damage to property. The total liability of Dark Art Composites shall be limited to the amount paid by the customer for the composite products giving rise to the claim.
10. Governing Law and Jurisdiction:
These terms and conditions shall be governed by and interpreted in accordance with the laws of England where Dark Art Composites is located. Any disputes arising out of or in connection with these terms and conditions shall be resolved through negotiation in good faith. If no resolution is reached, the parties agree to submit to the exclusive jurisdiction of the courts of England.
These terms and conditions may be amended by Dark Art Composites at any time without prior notice. Any amendments will be effective upon posting on Dark Art Composites’ website or other means of communication. The customer's continued use of Dark Art Composites products or services after any amendments constitutes acceptance of the updated terms and conditions.
12. Entire Agreement:
These terms and conditions constitute the entire agreement between the customer and Dark Art Composites and supersede all prior communication or terms and conditions.
Modern slavery is a crime and a violation of fundamental human rights. It takes various forms, such as slavery, servitude, forced and compulsory labour and human trafficking, all of which have in common the deprivation of a person's liberty by another in order to exploit them for personal or commercial gain. Dark Art has a zero-tolerance approach to modern slavery, and we are committed to acting ethically and with integrity in all our business dealings and relationships and to implement and enforce effective systems and controls to ensure modern slavery is not taking place anywhere in our own business or our supply chain.
We are also committed to ensuring there is transparency in our own business and in our approach to tackling modern slavery throughout our supply chain. We expect the same high standards from all our contractors, suppliers and other business partners. As part of our contracting processes, we include specific prohibitions against the use of forced, compulsory or trafficked labour, or anyone held in slavery or servitude, and we expect that our suppliers will hold their own suppliers to the same high standards. This policy applies to all persons working for us or on our behalf in any capacity, contractors, external consultants, third-party representatives and business partners. This policy does not form part of any employee’s contract of employment, and we may amend it at any time.